Return & Refund Policy

At lunaoart, we strive to ensure your complete satisfaction with every purchase. Please review our policy below regarding cancellations, returns, and refunds.

Cancellation

You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be denied a refund or subject to a restocking fee.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.

Please note that shipping costs are non-refundable unless the return is due to our error. For returns that require a restocking fee, this amount will be deducted from your refund.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as it may take additional time for the refund to post. If you've done this and still have not received your refund, please contact us immediately. We will investigate the matter and work with the payment processor to resolve any issues.

For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds often appear there immediately. If you used a credit card through PayPal, the refund may take additional time to appear on your credit card statement.

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